Digital Conversion FAQs

What should I do to prepare?

  • Make sure your contact information is updated by contacting the credit union or logging into online banking
  • Apply for your atm/debit card
  • If you are an online user it is imperative that you make sure your USER ID is more than 6 characters long and you are not using your MEMBER ID to sign in. Sign into your account on our website today to change your login.
  • As an added precaution please plan to have alternative access to funds during the upgrade, between September 28th and October 3rd 2022 such as credit card and/or cash.
  • Schedule any online activities before close of business September 27th 2022 such as bill payments, fund transfers, and check balances.

Will my account information being correctly transferred to the new system?

  • The system has been tested for several months prior to the launch. All your information is secure and has been verified to ensure accuracy.

Will I be able to use online banking or my mobile app during the upgrade?

  • No, we will be switching to a new mobile app and online banking platform. The new app and website will be available after October 3rd 2022. Please await instructions on our website for details on how to access our new mobile banking and online banking platforms.

Will I be able to use my debit card during the upgrade?

  • Yes, however there will be limited access to your funds from September 28th 2022 through October 3rd 2022. Please make sure you have alternative access to funds such as cash and/or credit card during this time frame.

Will I be able to use my credit card during the upgrade?

  • Yes. Your Family First Credit Union credit card will be working as usual.

Will I be able to use ATMs during the upgrade?

  • Yes, however there will be limited access to your funds from September 28th 2022 through October 3rd 2022. Please make sure you have alternative access to funds such as cash and/or credit card during this time frame.
  • Deposits will work as usual but may not be available to you until Monday, October 3rd 2022
  • You will NOT be able to perform balance inquiries during this time frame.

Please keep checking this page and our website for additional FAQs and information regarding our digital conversion.

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